Refund policy
We want every purchase to be worry-free. Since honey is a food product, here's exactly how our returns work.
1.Eligible for Return / Replacement
- The product arrived damaged, leaking, or broken in transit.
- You received the wrong product or an incorrect quantity.
- The product was found to have a manufacturing or quality defect.
Requests must be raised within 48 hours of delivery, along with an unboxing photo or short video and your order ID.
2.Not Eligible for Return
- Products that have already been opened or used.
- Change of mind or taste preference after purchase.
- Orders placed under sale or promotional offers, unless the item is genuinely defective.
- Incorrect delivery address provided by the customer.
3.Refund Process
Once you contact us within 48 hours with photos and order details, our team verifies the issue. On approval, we offer either a replacement or a refund, based on your preference and product availability.
4.Refund Timeline
Approved refunds are processed to your original payment method within 5–7 working days. For orders placed via Amazon, refunds follow Amazon's own refund policy and timelines.
To raise a return or refund request, email us with your order ID, photos/video of the issue, and a short description of the problem.